How to Promote User Adoption when Implementing a New ERP Solution

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Keys to success when implementing a new ERP system

Implementing a new ERP system can be a significant change for an organization, and it is essential to ensure user adoption to achieve successful outcomes. Here are some strategies that can help promote user adoption when implementing a new ERP system:



  • Involve key stakeholders early on: Involve key stakeholders from different departments in the ERP implementation process. This will help ensure their buy-in and increase the likelihood of their support in promoting user adoption.
  • Communicate effectively: Effective communication is crucial in ensuring user adoption of a new ERP system. Develop a communication plan that clearly outlines the benefits of the new system, the implementation timeline, and the training schedule. Use multiple channels to communicate, such as email, in-person meetings, and online resources.
  • Provide adequate training: Provide comprehensive training for users to ensure they understand how to use the new system. Offer different types of training such as in-person, virtual, and self-paced training to cater to different learning styles.
  • Address user concerns: Users may have concerns about the new system’s impact on their job roles and responsibilities. Address these concerns proactively and provide reassurance by emphasizing the benefits of the new system and how it will improve their job functions.
  • Encourage user feedback: Encourage users to provide feedback on the new system and incorporate their suggestions for improvement. This will help users feel invested in the system’s success and increase their adoption of it.
  • Celebrate success: Celebrate milestones and successes during the implementation process. This will help build momentum and motivate users to continue using the new system.

By following these strategies, organizations can promote user adoption of a new ERP system and better ensure a successful implementation.

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About the Author

Susan Looby

Executive sales expert with 30+ years of accounting background and deep understanding of business processes as they relate to lite manufacturing, distribution, specialty retail and hospitality. During this time, I have focused on building “Clients for Life!” We put customer service first and foremost in our partnering relationships with our clients!

About ACE Micro, LLC

ACE Micro, LLC is a professional services firm committed to delivering business solutions to small and medium sized organizations. Their focus is on delivering products and services that improve their business operations. ACE has strong expertise and continues to develop specialties in serving the lite manufacturing, distribution, and hospitality industries.