Enhanced Email or Not
With the Wave 1 2020 release, Microsoft rolled out an option called “Enhanced Email”. This feature updates the current email experience in Dynamics 365. However, it only updates the experience from the timeline. So, you will need to decide if the enhanced email experience is right for you or not. I will cover this below to allow you to decide the direction to take.
How Do I Access the Settings?
The enhanced email experience is set up within the “Sales Hub” app in Dynamics 365. Before updating the settings, you need to ensure you have the appropriate access. Afterwards, navigate to the “App Settings” option in the toggle menu.