Dynamics 365 Enhanced Email

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Enhanced Email or Not

With the Wave 1 2020 release, Microsoft rolled out an option called “Enhanced Email”. This feature updates the current email experience in Dynamics 365. However, it only updates the experience from the timeline. So, you will need to decide if the enhanced email experience is right for you or not. I will cover this below to allow you to decide the direction to take.

How Do I Access the Settings?

The enhanced email experience is set up within the “Sales Hub” app in Dynamics 365. Before updating the settings, you need to ensure you have the appropriate access. Afterwards, navigate to the “App Settings” option in the toggle menu.

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About the Author

Aaron Back (Microsoft MVP)

Aaron Back is a Microsoft MVP with many years experience with Microsoft Dynamics 365 (CRM), Power Apps, Power BI, and Power Automate. He is actively involved with the Microsoft Dynamics CRMUG (User Group) Community. His involvement includes: Serving as Chapter Leader for his local CRMUG Chapter, serving on the CRMUG Board of Advisors, and speaking at the annual CRMUG Summit conference.

About ACE Microtechnology

ACE Microtechnology, Inc. is a professional services firm committed to delivering business solutions to small and medium sized organizations. Our focus is on delivering products and services that improve our clients’ business operations. ACE has developed specialties in serving the lite manufacturing, distribution and hospitality industries.